Yes. You can trigger pre-arrival emails via MEWS or your CRM (e.g. HubSpot), depending on your setup. We help configure this during onboarding.

The Custom Form allows for richer fields, full branding, and post-booking workflows. It’s made for complex journeys like retreats and programs.

Yes—everything from layout to language is fully branded and configurable.

Yes. The entire flow is designed mobile-first.

Yes. All guest data can also be pushed into HubSpot or another CRM.

No. We actively maintain the Bridge and update it with every API change from MEWS or Hubspot—so you don’t have to worry about outages or rebuilds.

Yes. The Bridge has native multi-property support, including separate pipelines, deal stages, and reporting per brand.

Syncs run automatically and frequently (usually near real-time). You don't have to trigger anything manually.

Yes. During setup, we’ll map only the data that matters to your workflows and reporting.

You can choose what’s relevant to you. Reservations, guest info, booking details, room types, add-ons, voucher codes, company info, financial data (like billed amount, taxes, payment status), and more.

Yes. Guests can return to their personal link to update things like travel details, dietary needs, or other form fields at any time before arrival. You control which fields remain editable.

Yes. The onboarding module includes a personalized guest portal where guests can return, complete forms, upload documents, and view welcome content.

Yes. You can add any custom fields you need, including roommate requests, preferred accommodation types, or travel companion notes.

Yes. You can offer tiered pricing, early bird discounts, and package-based options directly within the form—including product extras and upsells.

Yes—they're modular. Use either on its own or combine them.

Nope. We handle the full integration, and most clients don’t need external developers or CRM consultants anymore.

Yes. The Bridge supports syncing company and OTA info, so you can build B2B sales pipelines and track which partners are actually driving revenue.

You can automate follow-ups, create segmented campaigns, track partner performance, build revenue dashboards, and personalize guest experiences—directly from HubSpot.

Hotels, retreat centers, hybrid hospitality + education providers, and multi-brand operators that want clearer data, faster workflows, and scalable sales pipelines.

We monitor sync health and alert you proactively. Most issues are resolved before you even notice.

Yes. You’ll have access to a dedicated support team for setup and ongoing maintenance. We don’t leave you hanging.

Pricing varies based on number of properties, amount of rooms and scope of the integration. We’ll provide a clear package quote after a short discovery call.

You’ll still capture partial submissions if desired (e.g. name + email) and can trigger a reminder follow-up through your CRM.

Definitely. We adapt the Bridge to your CRM setup and team workflows. It works whether you use HubSpot Sales, Marketing, or just CRM Free.

Yes. The Bridge is modular. You can start small (e.g. sync reservations) and later add financials, booking forms, onboarding, or deeper reporting features.